HOMESTAY POLICY
Placement fee is non refundable.

30 days' notice in writing must be given if students wish to change, extend, reduce, or cancel their accommodation and a $200 fee will be charged or deducted from the refund.
Disputes should be put in writing and addressed to the Director of CSLI. The Director's decision is final.

All CSLI homestays are carefully selected for their interests, location, safety, friendliness, comfort, care, facilities, and background. Please note that our families have little to gain financially by being part of this program. They offer their homes as part of a cultural exchange. It is as much your responsibility to fit into the lifestyle of your specially selected family as it is for them to provide you with a safe, friendly, educational, and caring environment.  We ask for your feedback on your host family regularly to ensure your happiness.  All students can expect from their family: a comfortable private bedroom with study desk and lamp, access to bathroom, use of TV, telephone, laundry, three daily meals made available (dinner usually with the family).  Snacks, maid service and extra events are not included.  CSLI attempts to ensure that there are no other students who speak the same native language as you at your homestay.  Students are expected to act responsively and respectfully toward their homestay and their property.  Students can expect to participate in some family activities.  Students are required to provide their own insurance and are responsible for their own health and property.  CSLI is no way accepts responsibility or liability for damage, loss, or injury that occurs to the student or homestay as a result of either the student or the homestay family.

Each family has its own house rules regarding smoking, alcohol consumption, responsibilities, cleaning, security, noise, friends visiting, telephone use, meal times, etc.  Discuss these with your family.  Most Canadian families do not allow smoking in their homes but some will allow it outside the house.  Please inform us if you smoke, and check your booking before arriving.  Please try to discuss any requests or concerns you have about your family with them directly before contacting CSLI for assistance.  All comments regarding homestay should be relayed to CSLI through our homestay survey.  students will be relocated when complaints are justifiable.

Homestays are available for the time of study only.  Changes to homestay bookings require 30 days' notice to allow homestay families and CSLI to adequately prepare for students' needs and $200 change fee applies. CSLI has great demand for these quality homestays and priority is given to current and new students before past students may request an extension of their stay.  All changes must be made and confirmed with CSLI to allow for coordination of future bookings. Therefore, students are asked to make other accommodation arrangements after they have completed their last month of study. CSLI cannot guarantee a suitable homestay if bookings are not made 30 days in advance of arrival, although attempts will be made to satisfy requests. Full payment is required 30 days in advance to guarantee selected homestays.  Any concerns can be dealt with immediately by contacting our Homestay Coordinator.


Homestay Disclaimer

This homestay disclaimer applies to all participants in this homestay program including hosts, applicants, affiliates, students and clients. I/We have read and understood the conditions and guidelines outlined CSLI website and and its applications.

I/We understand that CSLI . including all company services, executives, employees and websites are acting as independent agents who are not guaranteeing the quality of the relationship between the homestay student and the host family.

I/We understand and assume any and all risks related to my participation in this program, and I/We agree to release and hold harmless CSLI . and each of their respective employees, agents, and representatives from any and all liability of claims should any injury, loss, or damage occur during this homestay or any other service offered.

I/We understand that if I/we participate in this program that I/we will purchase my own insurance whether medical, emergency, liability, damage, home, vehicle and/or any other types of insurance which may be necessary, should any claims, damages or penalties arise. Contact your insurance broker, travel agent, or insurance provider for more details.

I/We understand that CSLI ,does not assume any responsibility for any injuries, losses, damages, problems or accidents that might occur during a homestay or a program. I/We further understand that any actions that take place among the homestay family, and student are not sanctioned by CSLI, nor do I hold CSLI responsible for any reason.


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