CSLI TERM & CONDITIONS
HOW TO REGISTER AT CSLI
TO APPLY TO CSLI: Send your completed application along with your registration and placement fees, and include two passport-size photos for your ID card. CSLI will send you a letter of acceptance and a receipt for your payment. You will also receive confirmation of your homestay, if applicable. At the same time, CSLI will send you a pre-arrival handbook, in which you will find all the tips you need to prepare your trip.
TO GET A CANADIAN VISA: If you require a student visa, go to the nearest Canadian embassy or consulate with your letter of acceptance, a valid passport, and proof of sufficient funds for your stay in Canada. Some countries also require a medical exam. The embassy will issue your student authorization or give you an introduction letter to show to Immigration Canada when you arrive at Vancouver Airport. They will exchange the letter for a student visa.
TO PAY CSLI: Once you receive your visa, or 30 days before starting classes, you are required to pay your fees. You will then receive your information package about CSLI and Vancouver before your departure date.
TO CONFIRM YOUR DATE OF ARRIVAL: If you have arranged a homestay, your host family will meet you at the airport. Please confirm your arrival plans in advance.
FIRST DAY AT CSLI:
Carry a map showing directions to CSLI and your home, as you may need to ask for help.
Arrive one hour earlier than your usual schedule for your first day of study for registration and testing.
Bring your study confirmation documents and proof of medical insurance.
We also require 2 passport-size photos for your Student ID card (if not sent with your application).
Students Requirements
Applicants must:
(1) Be 18 years old by the first day of class
(2) Meet Canadian visa requirements
(3) Have medical insurance. Please arrange your insurance before leaving your country; alternatively, CSLI can offer comprehensive medical protection for you at $2.00/day on arrival.
HOW TO GET A CANADIAN VISA
If you require a student visa, go to the nearest Canadian embassy or consulate with your letter of acceptance, a valid passport, and proof of sufficient funds for your stay in Canada. Some countries also require a medical exam. The embassy will issue your student authorization or give you an introduction letter to show to Immigration Canada when you arrive at Vancouver Airport. They will exchange the letter for a student visa.
Ask at the nearest Canadian embassy or consulate to make sure that you have enough time to get proper documents. If you want to study for longer than six months, you must have a Student Visa before arriving in Canada.
To obtain a Student Visa you need:
- a letter of acceptance from CSLI
- a letter from your bank showing sufficient funds
- a valid passport and possibly a medical examination
Please use these links to get detailed information:
Citizenship and Immigration Canada
List of Canadian visa offices
Studies permit application forms
People with a Visitor Visa may study for six months or less. People with a Working Holiday Visa may also take English classes in Canada. If you plan to visit the USA, check with the US embassy or consulate in your country about application procedures. We recommend that you get your US visa before you come to Canada.
CSLI PAYMENT Conditions
Registration and accommodation placement fees must be paid before your application will be processed. All fees are required 30 days before your start date; otherwise, your program may be cancelled. Payments may be made by:
- Bank Transfer
- Credit Card
- Money Order/Bank Cheque
- Cash or Travelers Schedules
IMPORTANT: Please contact us to let us know when and how to expect payment.
1. Bank Transfer
CSLI Inc, Account number 002-40550-0191817
SWIFT CODE: NOSC CATT
ABA: 026002532
ScotiaBank (Bank of Nova Scotia)
1205 Robson Street Vancouver, BC V6E 1C2 Canada
Tel (604) 668-2190 Fax (604) 668-2850
Please add CDN $20 to your payment for bank charges.
Fax or e-mail documents of all payments made.
2. Credit Card
We accept three different credit cards: Visa, MasterCard, and American Express
You may use our secure online application to send your payment at:
Please provide the name of the cardholder, card number, expiry date, and cardholder signature.
A 5% charge will be added to all credit card payments for bank charges. All payments by credit card need to be faxed with a photocopy of front and back of the credit card. We must see the cardholder's matching signature on both the credit card and application form.
3. Money Order/Bank Cheque
Send by registered mail or courier to:
CSLI Inc.
188 Nelson Street
Vancouver, BC
Canada V6B 6J8
4. Cash or Travelers Cheques
Canadian personal cheques will be accepted at CSLI's discretion.
Make cheques payable to:
CSLI Inc.
188 Nelson Street
Vancouver, B.C.
Canada V6B 6J8
CSLI Refund Policies
FEES
Fees are non-refundable. (Registration fee and Accommodation Placement fee)
Refunds are calculated according to the time of withdrawal, not according to the time of notice. All refunds are issued within 14 days of receiving written notice of withdrawal or change. All requests for refunds must be received by CSLI in writing, dated and signed by the student requesting the refund.
Disputes regarding refund policy must be received in writing, addressed to the Director at CSLI within 14 days of receipt of refund from CSLI. A response can be expected from CSLI within 7 working days
TUITON REFUND
a) Before program start:
- Withdrawal less than 7 calendar days after contract made: Full tuition refund minus $400 or 25% of tuition, whichever is less
- Withdrawal 30 calendar days or more before start date: 75% refund
- Withdrawal less than 30 calendar days before start date: 60% refund
b) After program start:
- Withdrawal or dismissal within 10% of completing program: 50% refund
- Withdrawal or dismissal after 10% and before 30% of completing program: 30% refund
- Withdrawal or dismissal after 30% complete: no refund
Declined visa:
- In situations when the visa is declined, registration fees plus a penalty fee of $400 or 25% of tuition (whichever is less) will be withheld from your applicable refund. Proof of the refused visa is required
CSLI ON-SITE DORMITORY REFUND POLICY
Placement fee is non-refundable.
30 days' notice in writing must be given if students wish to change, extend, reduce, or cancel their accommodation, and a $200 fee will be charged or deducted from the refund.
Disputes should be put in writing and addressed to the Director, CSLI. The Director's decision is final.
FREEDOM OF INFORMATION
Canadian confidentiality laws require any adult (18+) to give permission for information about their studies to be shown to a third party. As such, for the purpose of sending progress reports to the agents or family members, a confidentiality / authorization form will be signed by students. .
a) CSLI ACTIVITY WAIVER
Exclusion of Liability - Assumption of Risk
As a condition of involvement in all activities at CSLI Inc.,
I assume all risk of person injury, death, or property loss resulting from any cause whatsoever, including but not limited to the inherent risks of these activities, use of equipment, collision with man-made or natural objects or other students, travel within or beyond designated boundaries, or negligence, breach of contract, or breach of statutory duty of care on part of CSLI Inc. and its employees, directors, and agents. I agree that CSLI Inc. and its employees, directors, and agents shall not be liable for any such personal injury, death, or property loss and release CSLI Inc. and its employees, directors, and agents and waive all claims and respects thereto. This includes all transport to and from these activities arranged by CSLI Inc. and its employees, directors, and agents.
This means that you are fully responsible for anything that happens to you during activities organized by CSLI Inc. You do not have to do any activity you do not want to. It is your responsibility to ensure you have adequate insurance coverage.
CSLI Inc. is a founding member of CAPLS (Canadian Association of Private Language Schools) and CEC Network (Canadian Education Centre).
Accredited by Languages Canada and Quality English.
Its policies and procedures are in accordance with government regulation.
HOMESTAY REFUND POLICY
CSLI is currently placing students with host families through Quality Homestay Ltd.
The homestay disclaimer below applies to all participants in this homestay
program including hosts, applicants, affiliates, students and clients. Please make sure you read and understand
the conditions and guidelines outlined on the CSLI website and its applications.
Placement fee is non refundable.
30 days' notice in writing must be given if students wish to change, extend, reduce, or cancel their accommodation and a $200 fee will be charged or deducted from the refund.
Disputes should be put in writing and addressed to the Director of CSLI. The Director's decision is final.
Disputes should be put in writing and addressed to the Director of CSLI. The Director's decision is final.
All CSLI homestays are carefully selected for their interests, location, safety, friendliness, comfort, care, facilities, and background. Please note that our families have little to gain financially by being part of this program. They offer their homes as part of a cultural exchange. It is as much your responsibility to fit into the lifestyle of your specially selected family as it is for them to provide you with a safe, friendly, educational, and caring environment. We ask for your feedback on your host family regularly to ensure your happiness. All students can expect from their family: a comfortable private bedroom with study desk and lamp, access to bathroom, use of TV, telephone, laundry, three daily meals made available (dinner usually with the family). Snacks, maid service and extra events are not included. CSLI attempts to ensure that there are no other students who speak the same native language as you at your homestay. Students are expected to act responsively and respectfully toward their homestay and their property. Students can expect to participate in some family activities. Students are required to provide their own insurance and are responsible for their own health and property.
CSLI is no way accepts responsibility or liability for damage, loss, or injury that occurs to the student or homestay as a result of either the student or the homestay family.
Each family has its own house rules regarding smoking, alcohol consumption, responsibilities, cleaning, security, noise, friends visiting, telephone use, meal times, etc. Discuss these with your family. Most Canadian families do not allow smoking in their homes but some will allow it outside the house. Please inform us if you smoke, and check your booking before arriving. Please try to discuss any requests or concerns you have about your family with them directly before contacting CSLI for assistance. All comments regarding homestay should be relayed to CSLI through our homestay survey. Students will be relocated when complaints are justifiable.
Changes
Homestays are available for the time of study only. Changes to homestay bookings require 30 days' notice to allow homestay families and CSLI to adequately prepare for students' needs and $200 change fee applies. CSLI has great demand for these quality homestays and priority is given to current and new students before past students may request an extension of their stay. All changes must be made and confirmed with CSLI to allow for coordination of future bookings. Therefore, students are asked to make other accommodation arrangements after they have completed their last month of study. CSLI cannot guarantee a suitable homestay if bookings are not made 30 days in advance of arrival, although attempts will be made to satisfy requests.
Full payment is required 30 days in advance to guarantee selected homestays. Any concerns can be dealt with immediately by contacting CSLI Homestay Department.
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